Returns Policy.

Thanks for shopping at Studio Michael McCready. If you are not entirely satisfied with your purchase, we're here to help, please observe the following rules around returns

E-shop Returns.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have proof of purchase and the ‘‘Individual product certificate’’.

Individual product certificates are provided with every item sold through Studio Michael Mccready and proves authenticity. Failure to return this certificate will deem the product nonrefundable.

We reserve the right to terminate an order and a refund will be given.

Commission Cancellations and Refunds.

When you make a custom commission we tailor the product to your exact needs a specification, we therefore cannot offer a refund in the same way we do for normal E-shop products.

However we do offer you protection throughout the commission, you will see that this consists of the following steps

Step 1 - initial specification and development - 20% of the payment is non-refundable
Step 2 - Product production - 60% of the payment is non-refundable
Step 3 - Finished and shipped product - 100% of the payment is non-refundable

Commissions will be subject to a 60% prepayment, with 100% payment required prior to shipping.

We reserve the right to terminate an order and a refund will be given.

Refunds.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you cannot organize we can arrange for collection and the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.